From Centralised to Streamlined: The $600K Supply Chain Win
When a leading frozen food customer storing more than 2,000 pallets nationally was struggling with the inefficiencies of a centralised NSW distribution model, Pakval stepped in with an alternative solution. Through a detailed analysis of transport flows, an opportunity to decentralise stock between NSW and VIC was identified, unlocking an estimated annual savings of $500,000. The customer embraced the recommendation and within the first month, transport savings had exceeded expectations and resulted in an annualised saving of $600,000. Lead times to distribution centres were also reduced by a full day, directly improving the experience for the customer’s clients. Today, Pakval continues to drive efficiencies for this customer, having already uncovered an additional opportunity in QLD that is expected to deliver a further $300,000 in annual savings while strengthening supply chain resilience.
The Smooth Switch: How Pakval Made a Product Relaunch Effortless
When one of our key customers prepared to relaunch a product, they faced the complex challenge of managing the run-down of old stock while ensuring seamless continuity for their customers. Pakval stepped in with hands on support, conducting daily cycle counts, identifying potential out-of-stock issues and even organising urgent airfreight to bridge supply gaps. Working closely with shipping lines and wharf carriers, critical containers were prioritised ensuring stock was unpacked, put away, and picked within six hours of arrival. From thawing and repacking through to shipping, every order met DIFOT KPIs, enabling a smooth transition into the new product line. The result was a successful relaunch that kept both our customer and their customers happy.
Three Years of Certainty: How Collaboration Drove Sales, Service and Growth
A Queensland based customer needed greater certainty around rates and service in order to provide long-term pricing confidence to their own customers. Pakval facilitated a three-year agreement between the customer, transport provider and ourselves, establishing a mutually beneficial rate structure that supported all parties. With this stability, the customer was able to confidently offer longer term pricing, resulting in stronger sales and improved margin certainty. The transport provider, assured of a minimum term, invested in new vehicles and staff which directly enhanced DIFOT performance. At the same time, Pakval gained improved visibility of storage forecasts enabling future warehouse expansion to be planned. This collaborative approach delivered security, growth and operational improvements across the supply chain.
Unpacking the Secret to Zero Damages
When a customer began working with a new supplier, they quickly faced a costly problem: a sharp rise in stock damage during shipping and unpacking. Pakval immediately investigated and uncovered key differences in the way stock was being packed compared to the previous supplier. Leveraging our expertise, we recommended a revised packing format and introduced protective measures, including airbags and rear container bars. Once these changes were implemented, damages were reduced to virtually zero saving the customer significant stock losses and reinforcing Pakval’s role as a trusted supply chain partner.
