our services
TO CUSTOMER
- Source appropriate transportation
- Determine optimum delivery time
- Acquire proof of delivery
- Confirm delivery address and access requirements
- Communicate ETA with customer
- Ensure load is secured and protected during transit
- Handle special requirements (fragile, perishable, high-value goods)
- Mange exceptions (delays, failed delivery, re-delivery)
TO STORE
- Source appropriate transportation
- Coordinate driver schedule
- Maximise run efficiency
- Verify delivery quantities against order
- Ensure compliance with store delivery windows
- Prepare documentation for store check-in
- Monitor unloading process to minimise store disruption
- Capture store sign-off on delivery documentation
- Record and report any damages or discrepancies
TO DISTRIBUTION CENTRE (DC)
- Book carrier
- Book timeslot
- Create delivery and pallet dockets
- Arrive on time to DC
- Comply with DC safety and induction requirements
- Follow DC unloading/loading procedures
- Verify pallet configuration and labelling standards
- Ensure electronic data interchange (EDI) or ASN (Advance Shipping Notice) is sent
- Address potential demurrage or waiting time costs
